Overview

Your Dynamic Voice
As soon as we open our mouths and speak, we are judged. A vital voice is therefore not a luxury, it is a necessity. Your voice is the means by which you communicate your precise thoughts and feelings. The more responsive and efficient the voice is, the more accurately it will express your intentions.

Professional Telephone Skills
The Call Centre Consultant, switchboard operator, receptionist, secretary and PA play a key role in projecting the professionalism and image of an organisation. Clarity of speech, a pleasant telephone manner and appropriate business etiquette are essential qualities required for these critical front-line positions.

Presentation Skills
The Presentation Skills programme will develop the skills required to conduct powerful and infuential business presentations. The practical nature of the course serves to build each delegate's self-confidence and the module content has been carefully selected to directly address the most critical areas, both personal and technical of the presentation process.

English in the Workplace
Today's business environment demands an assumed level of proficiency in English so that all communication within a company, whether written or spoken may be correct and professional. Many employees, whether first or second-language English speakers, do not have this level of proficiency even if they have matriculated.

Speech Language Practice
Training that aims to improve verbal communication and confidence in speaking through speech, voice and fluency training.

Assertiveness
Global research shows conclusively that the long-term success of companies and organisations depends twice as much on emotional competence as it does upon intelligence or expertise. The ability to communicate assertively and resolve conflict appropriately is an area of emotional competence that holds the key to a profitable and positive business atmosphere. Without it, employee satisfaction and productivity suffer, as do relationships with clients.

Stress Management
The changing social, economic and political environment in South Africa has pushed stress levels to an all time high. The cost of stress to organisations is enormous in terms of absenteeism, diminished productivity, employee turnover and medical fees. Preventative action in the form of Stress Management training is essential in order to reduce costs and increase employee well-being and productivity.

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Communication Skills
Good communication skills is a core skill for all in business today - regardless of whether one is a director, senior manager or support staff. In our country particularly, cross-cultural communication also needs to be understood in order to eliminate the possibility of misunderstanding.